Shipping policy

Shipping Policy
Thank you for shopping with Great Merchant. We are proud to offer dependable, fully tracked shipping options straight to your doorstep.
1. Shipping Destination & Cost
We specialize in serving our customers across North America.
  • United States: 100% Free Shipping on all orders.
  • Canada: 100% Free Shipping on all orders.
There are no minimum order values, no hidden handling fees, and no surprise charges at checkout. The price you see on the product page is exactly what you pay.
2. Processing Times
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.
3. Estimated Delivery Times
Because we work directly with global manufacturers to secure the best pricing for our items, delivery windows can vary depending on your location. Once your order is processed, your estimated arrival times are as follows:
  • United States: 7 to 15 business days
  • Canada: 9 to 18 business days
Please note: Delivery times may be slightly extended during peak holiday shopping seasons or due to extreme weather disruptions.

4. Tracking Your Order
We believe in complete transparency. Every single order ships with an insured, step-by-step tracking number.
As soon as your package is handed over to our delivery carriers, we will send an automated shipping confirmation email containing your tracking link. You can track your package directly through our website or via the tracking link provided. Please allow 24 to 48 hours for the tracking status updates to go live in the system.
5. Customs, Duties, and Taxes
We do our absolute best to ensure smooth cross-border delivery. For the vast majority of our orders shipped to the United States and Canada, no additional customs fees are incurred. However, Great Merchant is not legally responsible for any customs, duties, or import taxes applied to your package upon arrival. All fees imposed during or after shipping are the sole responsibility of the customer.
6. Lost or Damaged Packages
Your peace of mind is our priority. If your order arrives damaged, or if your tracking status shows no updates for more than 25 business days, please reach out to us immediately at abdelsalim09@gmail.com. We will gladly investigate the issue and arrange a complimentary replacement shipment or a full refund.