Refund policy

Return & Refund Policy
At Great Merchant, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help you resolve the issue quickly and fairly.
1. 30-Day Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
2. How to Start a Return
To start a return, please contact our support team at abdelsalim09@gmail.com.
  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please note: Customers are responsible for paying their own return shipping costs to our designated return address.
3. Damaged, Wrong, or Defective Items
Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us at abdelsalim09@gmail.com within 48 hours of delivery.
To help us process your request quickly, please include:
  1. Your order number
  2. A clear photo or short video showing the damage or the incorrect item
Once verified, we will arrange a complimentary replacement shipment or issue a full refund at no extra cost to you.
4. Non-Returnable Items
Certain types of items cannot be returned for safety or hygiene reasons:
  • Custom products or personalized items
  • Personal care goods (such as intimate apparel or bodysuits)
  • Items purchased on clearance or via final sale gift cards
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item on our storefront.
6. Refunds
We will notify you once we’ve received and inspected your returned item. We will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.